Last Updated: December 11, 2025

Welcome to the Green Spray and Green Products website, proudly managed by Diamond Hoof Care Ltd, based in Diamond City, Canada. Here at Diamond Hoof Care, we’re dedicated to supporting our USA dealers and their clients. We understand the importance of your privacy, and we’re fully committed to safeguarding your personal information. This Privacy Policy clearly explains how we collect, use, and protect your data when you visit our website, purchase our products, or engage with us in any way. Your trust is important to us, and we’re here to ensure your information is handled with the utmost care.

1. Information We Collect

Personal Information:

• Contact Details: Name, email address, phone number, billing/shipping address, and mailing address when you purchase products, sign up for newsletters, or contact us for support
• Payment Information: Payment method and payment status. Credit card information is securely processed by our third-party payment processor (Stripe), and we do not store your credit card details.
• Order & Transaction Data: Order date, items purchased, shipping details, and order history
• Marketing Preferences: Newsletter subscription and SMS consent (if provided)

Non-Personal Information:

• Website Usage: We collect non-personal data through cookies and other tracking technologies, including IP address, browser type, operating system, referrer URL, pages visited, time spent on the site, and other browsing data to analyze how visitors use our website

2. How We Use Your Information

We use your information to:

• Process Orders: Fulfill your orders, process payments, and deliver products
• Communicate: Send you order updates, respond to inquiries, and provide customer support
• Marketing: Send updates and promotions (if you’ve consented)
• Improve Our Services: Enhance our website performance, user experience, and tailor our services to better meet your needs
• Prevent Fraud: Protect against fraud and abuse

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Service Providers: Trusted third parties who assist in processing payments (Stripe), delivering products (Freightcom and shipping plug-ins), managing marketing campaigns (ActiveCampaign), and analyzing website traffic (Google Analytics)
• Other Third-Parties: Website plugins and hosting providers
• Legal Compliance: If required by law or to protect the rights and safety of Green Spray, Diamond Hoof Care, our customers, or others

4. Your Rights (for residents of Canada and the U.S.)

You have important rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of data not required for legal or accounting retention
• Opt-out: Withdraw consent for marketing, cookies, or data sharing (where applicable)
• Data Portability (for applicable U.S. jurisdictions)

To exercise these rights, please contact us at privacy@diamondhoofcare.com. We will respond to your request within 30 days.

5. Data Retention

We retain personal, billing, and order data for up to seven (7) years for legal, accounting, and warranty purposes. After that period, we securely delete or anonymize your data.

6. Security of Your Information

We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. We use SSL for data transmission, access controls, and encryption at rest (where applicable).

If we discover a data breach that could cause serious harm, we will notify affected individuals and regulators as required by law.

However, no method of transmission over the internet is entirely secure, so we cannot guarantee absolute security.

7. Cookies & Tracking

We use two types of cookies:

• Essential Cookies: Required for shopping cart functionality and login/session management
• Non-Essential Cookies: Analytics and marketing cookies are used only with your consent

Your Choices:

• Opt-Out: You can opt out of receiving marketing emails from us by following the unsubscribe link in the emails or by contacting us
• Cookie Settings: You can adjust your browser settings to refuse cookies or alert you when cookies are being used. You may also manage consent using our cookie banner

8. Children’s Privacy

Green Spray does not knowingly collect personal information from children under the age of 16. If we become aware that we have inadvertently received such information, we will delete it immediately. If you believe we have collected information from a child under 16, please contact us at privacy@diamondhoofcare.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date at the top. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Email: privacy@diamondhoofcare.com

Response Time: Within 30 days

We’re here to help and ensure your privacy is protected!